Hotel FAQs & Policies – Central Studio Hotel Sydney

Direct bookings: Check in: 3pm | Check out: 11am

All other bookings: e.g via Expedia or travel agent, Check in: 3pm | Check out: 10am unless otherwise stated on your booking confirmation.

If you are arriving early and would like to check-in before 2pm, we would recommend that you book one additional night to ensure that the room is ready for you.

For late check-outs, please make prior arrangements with us, extension is subject to availability and charges may be applicable.

Our Front Desk operates 24-hours daily, we can facilitate your check-in according to your arrival time. You can also choose to store your luggage with us before check-in or after check-out.

It is recommended that you notify the hotel of your expected arrival time.

No, there is off-site parking options are available via Wilsons Car Park 187 Thomas Street, Haymarket.

Learn more and reserve your slot HERE

If you have any questions big or small, you can reach our reception by calling (0) on the phone in your room or 02 9212 2544.

Complimentary daily light housekeeping service is included during your stay.

Full housekeeping service is available upon request for AUD 25 per service.

Clean towels can be requested and picked up at our Reception (Front Desk).

Chromecasting & Netflix are available on your Smart TV. Simply log into your existing personal accounts. Remember to log out on departure.

Please ensure that your room keycard is inserted into the power slot next to the door and turn on the switches on the wall.

Yes, all rooms feature individual climate control. You can adjust the temperature to your preference using the remote control. Please note that your room keycard must be inserted into the power slot for the air conditioning to operate.

To keep your valuables secure, all our rooms are equipped with an electronic safe. Please store personal items in the in-room safe. Please ensure your room door is securely closed and locked before heading out of the hotel to explore the city.

From phone in your room: Dial 1-000 for Police, Fire or Ambulance

Please familiarise yourself with the hotel evacuation procedure attached to the rear of your room door.

If you discover a FIRE:

• Notify Reception by dialing (0)
• Sound the alarm in the corridor by breaking glass & flicking switch
• Follow evacuation procedure sign on the rear of your room door
• Await further instructions from hotel staff

The full amount of the reservation will be charged on your credit card shortly after your booking is confirmed. This reservation cannot be cancelled nor modified.

For Room Packages and Reservations with Flexible Cancellation Policy (non-discounted or promotional rates), please cancel by 3pm (hotel local time) up to one day prior to arrival to avoid a cancellation or non-arrival fee equivalent to the first night's accommodation and booked packages.

A credit card pre-authorisation covering the total cost of stay plus AUD100 bond is required immediately on check in. Kindly note credit card holds may take up to 10 working days to reflect on your account after departure. Eftpos or Debit Cards bonds will be refunded during check-out, subject to all owing balances being settled.

Guests are responsible for any loss, damage, or additional cleaning costs caused by themselves or their visitors during their stay. Central Studio Hotel Sydney reserves the right to charge the guest for repair, replacement, or restoration costs as appropriate.

Central Studio Hotel Sydney reserves the right to take necessary action where these obligations are not met, including cancellation of bookings, removal from the property, or recovery of associated costs.

Yes, credit and debit card payments will incur a transaction fee reflecting bank charges incurred by the hotel. Current fees are 1.5% of the transaction total for Visa, Mastercard, Diners, American Express and JCB Cards. Fees are subject to change and applicable fees will be confirmed during check-in. Payment by EFTPOS do not incur transaction fees.

Whilst your booking is confirmed. We reserve the right to amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. We will advise you as soon as possible in the event of such an error.

Full prepayment is required upon confirmation of booking.

A credit card pre-authorisation covering the total cost of stay plus AUD100 bond is required immediately during check-in. Kindly note credit card holds may take up to 10 working days to reflect on your account after departure. Eftpos or Debit Cards bonds will be refunded on check out, subject to all owing balances being settled.

Credit card used for pre-payment has to be produced during check-in for verification purpose. In the absence of the stipulated card, it will result in the cancellation of the previous transaction and a replacement credit card has to be supplied for payment.

If you would like to pay on behalf of, please email [email protected] for further information.

Room rates are applicable for up to 2 people.

Additional person charge of AUD50 each will be applicable for our Junior Suites.

Our hotel is smoke-free. No smoking allowed indoors or outdoors. This includes the use of electronic cigarettes and vapes. Please note that a cleaning fee of AUD 300 will apply if you decide to light up in the room!

There are designated smoking areas located outside the hotel grounds.

While we maintain a no-pet policy to ensure a common environment for all guests, we fully welcome certified service animals. Please notify us at least two weeks in advance prior to your booking, so that we can advise and prepare for your arrival accordingly. Emotional support animals or general pets are not permitted on the property.

You must be 18 years old and a valid photo ID must be produced during check-in.

Baby cribs are subject to availability upon request and are free of charge. Please check with our Reservations team.

No, we are a cashless hotel. Service excellence has always been our priority and we continuously look for ways to innovate and work towards efficiency, lower risk and delivering delightful guest experiences.

For this reason, our hotel no longer accepts any cash payments.

Fortunately, we welcome most major international credit cards, debit cards, Alipay and WeChat Pay to facilitate smoother and faster transactions. Our Reception (Front Desk) team is available to assist you with any payment-related enquiries you may have.

We take a pre-authorisation amount of AUD 100 during check-in. We accept all major international credit cards, debit cards, EFTPOS transactions, Alipay and WeChat Pay.

The pre-authorisation amount is a security bond for any incidental expenses incurred during your stay. Any balance of the security bond will be released after check out. Please note that this may take a few days to reflect on your bank statement.

You'll need to contact the third-party booking website or travel agency that you've booked with to make the amendments required. Do note that charges may be applicable, depending on the cancellation policy which is tied to your room booking. For future stays, we recommend booking directly through our website for the best flexible rates and exclusive Naumi direct perks.