Frequently Asked Questions

Direct bookings via our website:
Check-in: 2pm
Check-out: 11am

Bookings via third-party websites or travel agencies:
Check-in: 2pm
Check-out: 10am

If you are arriving early and would like to check-in before 2pm, we would recommend that you book one additional night to ensure that the room is ready for you.

For late check-outs, please make prior arrangements with us, extension is subject to availability and charges may be applicable.

Our Front Desk operates 24-hours daily, we can facilitate your check-in according to your arrival time. You can also choose to store your luggage with us before check-in or after check-out.

It is recommended that you notify the hotel of your expected arrival time.

In our hotel, certain accessible rooms are avaliable with wheelchair facilities. To book those rooms, please email: [email protected]

The Yellow Bus Shuttle operates daily between Naumi Hotel Auckland Airport, the Domestic and International Terminals.

Tickets can be purchased at reception. Ensure to book with reception 20 minutes prior as the service is by request. Contact reception for times, tickets or any further assistance or visit Yellow Bus website: https://www.yellowbus.co.nz

For direct bookings on our website, all registered guests will enjoy a complimentary one-way Yellow Bus ticket from our hotel to the airport.

Secure parking at our onsite hotel car park is $10.00 per day/night, on a first-come, first-served basis. Please check with reception for the gate code. If you require parking after departure, please see reception for rates.

For direct bookings on our website, all registered guests will enjoy complimentary parking during their stay.

Yes, we have Restaurant Lunar & Bar located on the first floor of Naumi Hotel Auckland Airport.

Breakfast: Mon to Fri 6.30am to 10am | Sat, Sun & public holidays 6.30am to 10.30am

Lunch: Mon to Fri 11am to 5pm | Sat & public holidays 11.30am to 5pm | Sun 11.30am to 6pm

Dinner: Mon to Sat & public holidays 5pm to 10pm (Last order 9.45pm) | Sun 6pm & 8pm (Classic Sunday Roast buffet)

Bar: 8am to 10pm

For direct bookings on our website, children below 12 years old stay & dine free.
- Maximum of two children can stay free in one room
- All guests must be registered guests
- Each child (under 12) dines free from our kids' menu with every paying adult at Restaurant Lunar & Bar
- This offer is not valid for room service or room rates negotiated for groups, travel industry, corporate or employee rates

For all enquiries, you can reach our Reception team by calling (0) on the phone in your room or by emailing us at [email protected]

Rooms are serviced every alternative day unless you have your ‘Do Not Disturb' sign on the door. For alternative arrangements, please contact our Reception team.

Please hang your towels up if you do not require a fresh set. We're all about conserving water, little changes for a big cause.

Chromecasting & Netflix are available on your Smart TV. Simply log into your existing personal accounts. Remember to log out on departure.

Please ensure that your room keycard is inserted into the power slot next to the door.

Yes, all rooms feature individual climate control. You can adjust the temperature to your preference using the digital wall panel. Please note that your room keycard must be inserted into the power slot for the air conditioning to operate.

Services may vary, please contact reception for more information.

The gym is open 24 hours. Towels are available in the gym.

Our pool is open from 8am - 8pm. Children under 14 must be supervised at all times.

Need assistance with a reservation or some local knowledge? Contact Reception to chat with our team.

To request a porter for your luggage, please dial Reception on (0).

To keep your valuables secure, all our rooms are equipped with an electronic safe. Please store personal items in the in-room safe. Please ensure your room door is securely closed and locked before heading out of the hotel to explore the city.

You can view our comprehensive map below to help you navigate around the hotel and also to locate key facilities such as our mini golf, gym, pool, Restaurant Lunar & Bar and meeting spaces.

While we do not have an on-site pharmacy, the nearest chemist and convenience store are located just next door at 149 Kirkbride Road. Turn left on the main road outside the main entrance of the hotel.

From phone in your room: Dial 1-111 for Police, Fire or Ambulance.

Please familiarise yourself with the hotel evacuation procedure attached to the rear of your room door.

If you discover a FIRE:

• Notify Reception by dialing (0).
• Sound the alarm in the corridor by breaking glass & flicking switch.
• Follow evacuation procedure sign on the rear of your room door.
• Await further instructions from hotel staff.

Please also familiarise yourself with the hotel evacuation procedure attached to the rear of your room door.

Cancellation Policy

The full amount of the reservation will be charged on your credit card shortly after your booking is confirmed. This reservation cannot be cancelled nor modified.

For Room Packages and Reservations with Flexible Cancellation Policy (non-discounted or promotional rates)

Please cancel by 3:00 pm (Hotel Local Time) up to one day prior to arrival to avoid a cancellation or non-arrival fee equivalent to the first night's accommodation and booked packages.

A credit card pre-authorisation covering the total cost of stay plus $100.00 bond per night up to a maximum of 3 nights is required immediately on check in. Kindly note credit card holds may take up to 10 working days to reflect on your account after departure. Payment by Eftpos or Debit Card requires the total accommodation cost to be paid upfront and a refundable security bond of $150.00 per night is required on check in. Eftpos or Debit Cards bonds will be refunded on check out, subject to all owing balances being settled.

Guests are responsible for any loss, damage, or additional cleaning costs caused by themselves or their visitors during their stay. Naumi Hotel Auckland Airport reserves the right to charge the Guest for repair, replacement, or restoration costs as appropriate.

Naumi Hotel Auckland Airport reserves the right to take necessary action where these obligations are not met, including cancellation of bookings, removal from the property, or recovery of associated costs.

Yes, credit and debit card payments will incur a transaction fee reflecting bank charges incurred by the hotel. The current fees are 2.5% in New Zealand and 1.1% in Australia of the transaction total for Visa, Mastercard, Diners, American Express and JCB Cards. Fees are subject to change and applicable fees will be confirmed upon check-in. Payment by EFTPOS do not incur any transaction fees.

Whilst your booking is confirmed. We reserve the right to amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. We will advise you as soon as possible in the event of such an error.

Full prepayment is required upon confirmation of booking.

A credit card pre-authorisation covering the total cost of stay plus $100.00 bond per night up to a maximum of 3 nights is required immediately on check in. Kindly note credit card holds may take up to 10 working days to reflect on your account after departure. Payment by Eftpos or Debit Card requires the total accommodation cost to be paid upfront and a refundable security bond of $150.00 per night is required on check in. Eftpos or Debit Cards bonds will be refunded on check out, subject to all owing balances being settled.

Credit card used for pre-payment has to be produced during check-in for verification purpose. In the absence of the stipulated card, it will result in the cancellation of the previous transaction and a replacement credit card has to be supplied for payment.

If you would like to pay on behalf of, please email [email protected] for further information.

• Room rates are applicable for up to 2 guests

• Additional person charges and additional breakfast charges may apply

All our hotels are smoke free. No smoking allowed indoors or outdoors this includes the use of electronic cigarettes and vapes. Please note that a cleaning fee of NZD 700 will apply if you decide to light up in the room!

While Naumi Hotel Auckland Airport is a smoke-free hotel, there are designated smoking areas. Do note that a nominal fee of NZD 700 will apply if you decide to light up in the room!

While we maintain a no-pet policy to ensure a common environment for all guests, we fully welcome certified service animals. Please notify us at least two weeks in advance prior to your booking, so that we can advise and prepare for your arrival accordingly. Emotional support animals or general pets are not permitted on the property.

You must be 18 years old and a valid photo ID must be produced during check-in.

Baby cribs are subject to availability upon request and are free of charge. Please check with our Reception team during check-in. We do not offer any rollaway beds.

No, we are a cashless hotel. Service excellence has always been our priority and we continuously look for ways to innovate and work towards efficiency, lower risk and delivering delightful guest experiences.

For this reason, Naumi Hotel Auckland Airport no longer accepts cash payments. Fortunately, we welcome most major international credit cards, debit cards, Alipay and WeChat Pay to facilitate smoother and faster transactions. Our Reception (Front Desk) staff is available to assist you with any payment-related queries you may have.

We take a pre-authorisation amount of NZD 100 per night, up to a maximum of 3 nights or NZD 300 at check-in. We accept all major international credit cards, debit cards, EFTPOS transactions, Alipay and WeChat Pay. No cheques please!

The pre-authorisation amount is a security bond for any incidental expenses incurred during your stay. Any balance of the security bond will be released after check out (please note that this may take a few days to reflect on your bank statement).

You'll need to contact the third-party booking website or travel agency that you've booked with to make the amendments required. Do note that charges may be applicable, depending on the cancellation policy which is tied to your room booking. For future stays, we highly recommend booking directly through our website for more flexibility and the best flexible rates.