General Hotel Information
What are your check-in and check-out times?
Direct bookings via our website:
Check in: 3pm
Check out: 12pm
Bookings via third-party websites or travel agencies:
Check in: 3pm
Check out: 11am
Unless otherwise stated in your booking confirmation.
If you are arriving early and would like to check-in before 3pm, we would recommend that you book one additional night to ensure that the room is ready for you.
For late check-outs, please make prior arrangements with us. Extension is subject to availability and charges may be applicable.
Our Reception (Front Desk) team operates 24 hours daily. Therefore, we can facilitate your check-in according to your arrival time. You can also choose to store your luggage with us before check-in or after check-out.
It is recommended that you notify the hotel of your expected arrival time.
How can I get in touch with the Reception (Front Desk) team?
For all enquiries, you can reach our Reception team by dialling Front Desk on the phone in your room or by sending a message via Whatsapp at +65 8138 7346.
How often is housekeeping service provided?
Rooms are serviced daily unless you have your ‘Do Not Disturb' sign on the door. For alternative arrangements, please contact our Reception team.
What is the hotel's policy on towel replacement?
Please hang your towels up if you do not require a fresh set. We're all about conserving water, little changes for a big cause.
How do I turn on the lights and power in my room?
Please ensure that your room keycard is inserted into the power slot next to the door.
Does my room have individual air conditioning controls?
Yes, all rooms feature individual climate control. You can adjust the temperature to your preference using the digital wall panel. Please note that your room keycard must be inserted into the power slot for the air conditioning to operate.
Do you offer dry cleaning or laundry services for guests?
Yes, same-day service is available daily. A laundry bag and price list are in the drawer at the bottom of your wardrobe. Please bring your laundry to Reception before 11am to get your laundry back on the same day around 8pm.
Does the hotel have a restaurant and what are the opening hours?
Yes, we have Rang Mahal Restaurant & Bar on the first floor of Naumi Hotel Singapore. View menu HERE.
Breakfast Buffet: 7am to 10.30am daily
Lunch: Tue to Sun 12pm to 2.30pm | Mon closed
Dinner: Tue to Sat 6pm to 10pm | Sun & Mon closed
Is there a mini-bar in the room?
Yes, your room is stocked with a selection of hot beverage amenities, along with a one-time complimentary set of welcome refreshments (non-alcoholic beverages & local snacks). For multi-night stays, please contact our Reception team to request for replenishments. This will be chargeable.
Does the hotel offer on-site parking, and is there a fee?
No, we do not have parking facilities in the hotel. Roadside parking is available on Seah Street or Purvis Street. Alternatively, the nearest sheltered carpark is in Beach Centre (15 Beach Road).
What are the opening hours of the rooftop infinity pool and gym?
Cloud 9 Rooftop Infinity Pool on level 10 is open from 7am to 10pm daily. Our two boutique gyms are available 24 hours. Cardio gym on level 5 and weights gym on level 6. Both facilities are accessible with your room keycard. Children under 14 must be supervised at all times.
What kind of concierge assistance can the Reception team provide?
Need help with private-hire transport, restaurant reservations, tour bookings or local tips to explore Singapore? Contact our friendly Reception team for assistance.
Is porter service available to help with my luggage?
To request a porter for your luggage, please dial Front Desk on the in-room phone for assistance.
Are there safes in the room, and how do I secure my valuables?
To keep your valuables secure, all our rooms are equipped with an electronic safe. Please store personal items in the in-room safe. Please ensure your room door is securely closed and locked before heading out of the hotel to explore the city.
Hotel Policies
What is your cancellation policy for room bookings?
For bookings that are non-refundable or non-cancellable, a full prepayment is required. The amount due is not refundable even if the booking is cancelled or modified.
For Room Packages and Reservations with Flexible Cancellation Policy (non-discounted or promotional rates), cancellation of stay must be made at least 48 hours prior to the day of arrival to avoid any cancellation penalty. Amendment of reservations must be made at least 48 hours prior to the new change otherwise penalty charge will be equivalent to one-night room rate.
Do I have to place a deposit during check in?
A refundable deposit payment of $100nett per night is required upon check-in for incidental or damage charges and to be refunded upon check-out.
What are my responsibilities regarding property care and guest conduct?
Guests are responsible for any loss, damage, or additional cleaning costs caused by themselves or their visitors during their stay. Naumi Hotel Singapore reserves the right to charge the Guest for repair, replacement, or restoration costs as appropriate.
Naumi Hotel Singapore reserves the right to take necessary action where these obligations are not met, including cancellation of bookings, removal from the property, or recovery of associated costs.
How can I check or confirm the status of my reservation?
Whilst your booking is confirmed, we reserve the right to amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. We will advise you as soon as possible in the event of such an error.
What is required to guarantee my booking?
Full amount of stay is payable in advance by credit card at booking time.
Are there extra fees for additional guests staying in the room?
Room rates are applicable for up to 2 persons. Additional breakfast charge of S$35++ per adult applies, children (5-11 years old) will be charged at S$25++.
Is smoking or vaping allowed anywhere on the property?
All our hotels are smoke free. No smoking is allowed indoors or outdoors. This includes the use of electronic cigarettes and vapes. Please note that a cleaning fee of SGD 500 will apply if you decide to light up in the room!
Are there designated outdoor smoking areas available?
While Naumi Hotel Singapore is a smoke-free hotel, there are designated smoking areas. Do note that a nominal fee of SGD 500 will apply if you decide to light up in the room!
Does the hotel allow pets, and are there specific pet-related rules?
Guide dogs & assistance dogs only. Please inform us in advance or prior to booking.
What is the minimum age requirement to book a room and check in?
You must be 18 years old and a valid photo ID must be produced during check-in.
Do you offer a rollaway bed or baby cribs? Is there a charge?
Should you require a rollaway bed, please contact the hotel in advance to arrange. An additional charge of SGD 100++ per night applies (excluding breakfast).
Children aged 0–11 years who share existing bedding stay free of charge (excluding breakfast).
What payment methods are accepted, and can I pay with cash?
Yes you may pay with cash. We also welcome most major international credit cards, debit cards, Alipay and WeChat Pay to facilitate smoother and faster transactions. Our front desk staff is available to assist you with any payment related queries you may have.
How do I modify a reservation made through a third-party booking website or travel agency?
You'll need to contact the third-party booking website or travel agency that you've booked with to make the amendments required. Do note that charges may be applicable, depending on the cancellation policy which is tied to your room booking. For future stays, we recommend booking directly through our website for more flexibility and the best flexible rates.
In Case of Emergency
How do I contact emergency services from my room?
From the phone in your room:
- Dial 999 for Police Emergencies
- Dial 995 for SCDF Ambulance & Fire Service
What is the emergency evacuation procedure in the event of a fire?
Please familiarise yourself with the hotel evacuation procedure attached to the rear of your room door.
If you discover a FIRE:
Notify Reception by dialing Front Desk.
- Sound the alarm in the corridor by breaking glass & flicking switch.
- Follow evacuation procedure sign on the rear of your room door.
- Await further instructions from hotel staff.