Frequently Asked Questions

Direct bookings:
Check in: 3pm
Check out: 12pm

Bookings via 3rd party website or travel agents:
Check in: 3pm
Check out: 11am

Unless otherwise stated in your booking confirmation.

If you are arriving early and would like to check-in, we would recommend that you book one additional night to ensure that the room is ready for you.

For late check-outs, please make prior arrangements with us, extension is subject to availability and charges may be applicable.

Our Front Desk operates 24-hours daily, we can facilitate your check-in according to your arrival time. You can also choose to store your luggage with us before check-in or after check-out.

It is recommended that you notify the hotel of your expected arrival time.

If you have any questions big or small, you can reach our reception by calling Front Desk on the phone in your room or Whatsapp us at +65 8138 7346.

Rooms are serviced daily unless you have your ‘Do Not Disturb' sign on the door. For alternative arrangement, please contact the Front Desk.

Please hang your towels up if you do not require a fresh set. We're all about conserving water, little changes for a big cause.

Please ensure key card is inserted into the power slot inside the door.

Air Conditioner controls are on the wall panel.

Same day service is available Mon Sun. Please bring your laundry to Front Desk before 11am to get your laundry back on the same day around 8pm.

Enjoy your complimentary non-alcoholic mini bar treats. For multi-night stays, please contact Front Desk to request your minibar to be replenished at a charge.

Please note that we do not have any parking facilities in the hotel. Roadside parking is available or the nearest sheltered carpark is at Beach Centre.

Our rooftop pool is open from 7am to 10pm daily. Our gym is open 24 hours daily. Both spaces are accessible with your room card.

Children under 14 must be supervised at all times.

Need assistance with a reservation or some local knowledge? Contact Front Desk to chat with our team.

To request a porter for your luggage, please dial Front Desk for assistance.

If you require something more than your in-room electronic safe, the use of our Hotel Safe is available.

Please dial Front Desk for further assistance.

From the phone in your room:

• Dial 999 for Police Emergencies
• Dial 995 for SCDF Ambulance & Fire Service

Please familiarise yourself with the hotel evacuation procedure attached to the rear of your room door.
If you discover a FIRE:

Notify Reception by dialing Front Desk.

• Sound the alarm in the corridor by breaking glass & flicking switch.
• Follow evacuation procedure sign on the rear of your room door.
• Await further instructions from hotel staff.

For bookings that are non-refundable or non-cancellable, a full prepayment is required. The amount due is not refundable even if the booking is cancelled or modified.

For Room Packages and Reservations with Flexible Cancellation Policy (non-discounted or promotional rates), cancellation of stay must be made at least 48 hours prior to the day of arrival to avoid any cancellation penalty. Amendment of reservations must be made at least 48 hours prior to the new change otherwise penalty charge will be equivalent to one-night room rate.

A refundable deposit payment of $100nett per night is required upon check-in for incidental or damage charges and to be refunded upon check-out.

Whilst your booking is confirmed, we reserve the right to amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. We will advise you as soon as possible in the event of such an error.

Full amount of stay is payable in advance by credit card at booking time.

Room rates are applicable for up to 2 persons.
Additional breakfast charge of S$30++ per adult applies, children are charged a discounted rate.
Accommodation and breakfast are free for 1 child under 7 years sharing parent's bed.

All our hotels are smoke free. No smoking is allowed indoors or outdoors. This includes the use of electronic cigarettes and vapes. Please note that a cleaning fee of SGD500 will apply if you decide to light up in the room!

While Naumi is a smoke-free hotel, there are designated smoking areas. Do note that a nominal fee of SGD500 will apply if you decide to light up in the room!

Guide dogs & assistance dogs only. Please inform us in advance or prior to booking.

You must be 18 years old and a valid photo ID must be produced during check-in.

Baby cribs are subject to availability upon request and are free of charge. So, please remember to check with our reservations team!
We have limited rollaway beds and they are subject to availability. There will be a charge of $100++ per night.

Yes you may pay with cash. We also welcome most major international credit cards, debit cards, Alipay and WeChat Pay to facilitate smoother and faster transactions. Our front desk staff is available to assist you with any payment related queries you may have.

I need to make changes to my booking via a 3rd party website or travel agency.