Hotel compendium, FAQs & Policies

Direct bookings:
Check in: 3pm
Check out: 11am

All other bookings e.g via Expedia or travel agent:
Check in: 3pm
Check out: 10am

If you are arriving early and would like to check-in before 2pm, we would recommend that you book one additional night to ensure that the room is ready for you.

For late check-outs, please make prior arrangements with us, extension is subject to availability and charges may be applicable.

Our Front Desk operates 24-hours daily, we can facilitate your check-in according to your arrival time. You can also choose to store your luggage with us before check-in or after check-out.

It is recommended that you notify the hotel of your expected arrival time.

In our hotel, certain accessible rooms are available with wheelchair facilities. To book those rooms, please email: [email protected]

If you have any questions big or small, you can reach our reception by calling (0) on the phone in your room or 04-913 1800.

Mon - Fri: 6:30AM - 9:00AM

Sat - Sun & Public Holidays: 7:00AM - 10:00AM

In-room dining is available:

• Wednesday - Thursday 5:00PM- 9:00PM
• Friday - Saturday 5:00PM- 10:00PM
• Sunday - Tuesday Closed

Our award-winning restaurant, Lola Rouge is located on the ground floor.

Operating Hours:

• Lola Rouge Restaurant
  • Breakfast
    • Monday- Friday: 6:30AM- 9:00AM
    • Saturday- Sunday & Public holidays 7:00AM- 10:00AM
  • Dinner
    • Tuesday- Thursday 5:00PM- 9:00PM
    • Friday- Saturday 5:00PM- 10:00PM
    • Sunday- Monday Closed
  • High Tea
    • Every Saturday: First Seating at 12 Noon, Second at 2:00PM (a 90-minute experience)
    • Sunday Closed
• Lola Rouge Bar
  • Lunch/ All day Menu.
    • Sunday- Friday Closed
    • Saturday 12 Noon- 10:00PM
  • Evening Bar
    • Monday - Thursday 3:00PM-10:00PM
    • Friday 3:00PM- 11:00PM
    • Saturday 12PM- 10:00PM
    • Sunday: 3PM - 9PM

Rooms are serviced daily unless you have your ‘Do Not Disturb' sign
on the door. For alternative arrangement, please contact Reception.

Please hang your towels up if you do not require a fresh set. We're all about conserving water, little changes for a big cause.

Same day service is available Mon-Fri. Please leave the bag (found in wardrobe) outside your door & call Reception by 8:00am for same dayservice. Weekend dry cleaning is available at an additional charge.

Chromecasting & Netflix are available on your Smart TV.
Simply log into your existing personal accounts.
Remember to log out on departure.

Please ensure key card is inserted into the power slot inside door.

Air Conditioner controls for heating & cooling are on the wall panel.

Our car park is accessed via Dunlop Terrace. Dunlop Terrace is accessed just off Vivian Street. Please head to the reception to get access to our car park.

Please note hotel parking spaces are limited and subject to availability, enquire at reception for more info.

Secure onsite parking is $35.00 per night, on a first-come, first-served basis. Reserved parking is not allowed.

All vehicles must display a valid parking permit or you will get fined ?

Facilities are open from 6:00am-10:00pm daily, accessible with your swipe card.

Children under 14 must be supervised at all times.

Start the day right at our compact, state-of-the-art Techno-Gym located on level 3. Or relax after a long day at the lap pool on level 4.

Please see Reception for extra towels if needed.

Need assistance with a reservation or some local knowledge? Contact Reception to chat with our team.

To request a porter for your luggage, please dial Reception on (0).

if you require something more than your in-room electronic safe, the use of our Hotel Safe is available.

Please dial Reception on (0) for further information (accessible between 7:00am-10:00pm only).

Our conferencing and function facilities are located on level 2, holding up to 250 people & can be divided into sound proof spaces.

Please dial Reception on (0) or call the Conference Team on 04 931 6853 if you wish to view.

From phone in your room: Dial 1-111 for Police, Fire or Ambulance

Please familiarise yourself with the hotel evacuation procedure attached to the rear of your room door.

If you discover a FIRE:

• Notify Reception by dialing (0).
• Sound the alarm in the corridor by breaking glass & flicking switch.
• Follow evacuation procedure sign on the rear of your room door.
• Await further instructions from hotel staff.

We are located in an area at risk to earthquakes.

If an earthquake occurs, please

• Remain calm.
• Move away from windows, mirrors & items that may fall.
• Take cover under solid frames (table, desk or doorway).
• If outside, evade buildings, powerlines & items that may fall.
• When shaking stops, proceed with caution, expect aftershock
• If outside, stay outside. If inside, stay inside.
• Do not operate any electrical appliances until cleared by hotel staff & watch for exposed wires/other hazards.
• If you need to contact hotel staff urgently, dial (0).

Naumi Wellington was strengthened, and re-built in 2002-2004. The structure was designed and constructed to 100% of the New Zealand Building Code as of 2002.

Naumi Wellington's Conference facilities were completed in November 2008 and also gained a Code of Compliance Certificate (CCC). As a new building, it met the full code of the time.

Cancellation Policy

The full amount of the reservation will be charged on your credit card shortly after your booking is confirmed. This reservation cannot be cancelled nor modified.

For Room Packages and Reservations with Flexible Cancellation Policy (non-discounted or promotional rates)

Please cancel by 3:00 pm (Hotel Local Time) up to one day prior to arrival to avoid a cancellation or non-arrival fee equivalent to the first night's accommodation and booked packages.

A credit card pre-authorisation covering the total cost of stay plus $100.00 bond per night up to a maximum of 3 nights is required immediately on check in. Kindly note credit card holds may take up to 10 working days to reflect on your account after departure. Payment by Eftpos or Debit Card requires the total accommodation cost to be paid upfront and a refundable security bond of $150.00 per night is required on check in. Eftpos or Debit Cards bonds will be refunded on check out, subject to all owing balances being settled.

Payments by credit card will incur a transaction fee reflecting bank charges incurred by the hotel for card payments. Current fees are 2.5% in NZ and 1.1% AU of the transaction total for Visa, Mastercard, Diners, American Express and JCB Cards. Fees are subject to change and applicable fees will be confirmed on check in. Payment by Cash and EFTPOS do not incur transaction fees. Credit Cards may incur a surcharge.

Whilst your booking is confirmed. We reserve the right to amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. We will advise you as soon as possible in the event of such an error.

• Full prepayment is required upon confirmation of booking.
• A credit card pre-authorisation covering the total cost of stay plus $100.00 bond per night up to a maximum of 3 nights is required immediately on check in. Kindly note credit card holds may take up to 10 working days to reflect on your account after departure. Payment by Eftpos or Debit Card requires the total accommodation cost to be paid upfront and a refundable security bond of $150.00 per night is required on check in. Eftpos or Debit Cards bonds will be refunded on check out, subject to all owing balances being settled.
• Credit card used for pre-payment has to be produced during check-in for verification purpose. In the absence of the stipulated card, it will result in the cancellation of the previous transaction and a replacement credit card has to be supplied for payment.
• If you would like to pay on behalf of, please email [email protected] for further information.

• Room rates are applicable for up to 2 persons
• Additional person charge of $40 each will be applicable for Economy & Habitat rooms
• Additional breakfast charge of $32 per adult applies, children are charged a discounted rate

All our hotels are smoke free. No smoking allowed indoors or outdoors this includes the use of electronic cigarettes and vapes. Please note that a cleaning fee of NZD$700 will apply if you decide to light up in the room!

While Naumi is a smoke-free hotel, there are designated smoking areas. Do note that a nominal fee of NZD$700 will apply if you decide to light up in the room!

Guide dogs & assistance dogs only. Please inform us in advance or prior to booking.

You must be 18 years old and a valid photo ID must be produced during check-in.

Baby cribs are subject to availability upon request and are free of charge. So, please remember to check with our reservations team! We do not offer any rollaway beds.

No, we are a Cashless Hotel. Service Excellence has always been our priority and we continuously look for ways to innovate and work towards efficiency, lower risk and delivering delightful guest experiences.

For this reason, our Hotel no longer accepts cash payments at any of our outlets or for accommodation. Fortunately, we welcome most major international credit cards, debit cards, Alipay and WeChat Pay to facilitate smoother and faster transactions. Our front desk staff is available to assist you with any payment related queries you may have.

We take a pre-authorisation amount of $100 per night, up to a maximum of 3 nights or $300 at check in. We accept all major international credit cards, debit cards EFTPOS transactions, Alipay and WeChat Pay. No cheques please!

The pre-authorisation amount is a security bond for any incidental expenses incurred during your stay. Any balance of the security bond will be released after check out (please note that this may take a few days to reflect on your bank statement).

You'll need to contact the website / travel agent that you've booked through to make the amendments required. Do note that charges may be applicable.