Frequently Asked Questions

• Check in: 3pm
• Check out: 12pm

Unless otherwise stated in your booking confirmation.

If you are arriving early and would like to check-in, we would recommend that you book one additional night to ensure that the room is ready for you.

For late check-outs, please make prior arrangements with us, extension is subject to availability and charges may be applicable.

Our Reception (Front Desk) team operates 24 hours daily, we can facilitate your check-in according to your arrival time. You can also choose to store your luggage with us before check-in or after check-out.

It is recommended that you notify the hotel of your expected arrival time.

Our Reception (Front Desk) team is available to assist you at any time. Simply dial 100 from your in-room phone or reach us directly at +971 4 567 2222.

Rooms are serviced daily unless you have your ‘Do Not Disturb' sign on the door. For alternative arrangement, please contact our friendly Reception team.

Please hang your towels up if you do not require a fresh set. We're all about conserving water, little changes for a big cause.

To enter your room, tap your keycard against the door lock. Once inside, insert your keycard into the power slot on the wall next to the door to activate the room's lights and electricity.

Yes, all rooms feature individual climate control. You can adjust the temperature to your preference using the digital wall panel. Please note that your room keycard must be inserted into the power slot for the air conditioning to operate.

Same-day service is available daily if the laundry form is submitted to the Reception (Front Desk) before 10am.

• Laundry submitted before 10am will be returned the same day between 6pm and 9pm.
• Laundry collected between 10am and 3pm will be returned next day at 11am.
• Laundry collected after 3pm will be returned next day between 6pm and 9pm.

Yes, enjoy complimentary parking on both the ground and basement floors.

Our rooftop pool and gym are open daily from 8am to 8pm. We invite you to work out, relax, and enjoy the beautiful views while you're there.

The Concierge Desk is open 24/7, by phone or in person. Swing by the lobby on the ground floor—we’re always happy to assist.

To keep your valuables secure, all our rooms are equipped with an electronic safe. Please store personal items in the in-room safe. Please ensure your room door is securely closed and locked before heading out of the hotel to explore the city.

From your in-room phone: Dial 999 for Police, 998 for Ambulance and 997 for Fire

Please familiarise yourself with the hotel evacuation procedure attached to the rear of your room door.

If you discover a FIRE:

• Notify Reception by dialling 100 from your in-room phone.
• Follow the evacuation procedure on the rear of your room door.
• Await further instructions from hotel staff.

For non-refundable bookings, full prepayment is required at the time of booking, and the amount is strictly non-refundable—even if the booking is changed or cancelled.

For flexible bookings (non-discounted or promotional rates):

• Summer Season: Cancel or amend at least 24 hours before arrival to avoid a penalty.
• Winter Season: Cancel or amend at least 48 hours before arrival to avoid a penalty.

Missing these timelines will result in a charge for the full stay.

No, a deposit is not required when you check in.

While your booking is confirmed, please note that in the rare event of a computer, website, or system error displaying an incorrect room rate or booking detail, we reserve the right to amend your reservation. Should this occur, we will notify you at the earliest opportunity.

The full amount of your stay is payable in advance at the time of booking by credit card.

Yes, you may pay with cash, and we also accept most major international credit and debit cards for a smoother, faster transaction. Our Reception (Front Desk) team is always happy to assist with any payment-related questions.

You must be at least 18 years old. A valid photo ID must be produced during check-in.

Guests are responsible for any loss, damage, or additional cleaning costs caused by themselves or their visitors during their stay. Naumi Hotel Dubai reserves the right to charge the guest for repair, replacement, or restoration costs as appropriate.

Naumi Hotel Dubai reserves the right to take necessary action where these obligations are not met, including cancellation of bookings, removal from the property, or recovery of associated costs.

Room rates are applicable for up to 2 guests. Additional breakfast charge applies: AED 65 per adult | AED 32.50 per child (5-11 years old).

All our hotels are smoke-free. No smoking allowed indoors or outdoors. This includes the use of electronic cigarettes and vapes.

If you wish to smoke, you can book the Oasis room or Naumi Suite which feature balconies where smoking is allowed.

To ensure a pleasant stay for everyone, pets are not allowed at our property.

Should you require a rollaway bed, please contact the hotel in advance to arrange. An additional charge of AED 150 per night applies (excluding breakfast).

Children aged 0–11 years who share existing bedding stay free of charge (excluding breakfast).

You'll need to contact the third-party booking website or travel agency that you've booked with to make the amendments required. Do note that charges may be applicable, depending on the cancellation policy which is tied to your room booking. For future stays, we recommend booking directly through our website for more flexibility, the best flexible rates and Naumi direct perks.